At Rachna Creations, we ensure that every order is processed with care and delivered safely to you. Please read our Shipping Policy before placing an order.

Order Processing Time

We are a made-to-order brand, which means we start making your outfit after you place your order. All orders are processed within 5–7 working days from the date of order confirmation.

Processing time may vary for customised or made-to-order products.

Orders are not shipped on Sundays or public holidays.

Shipping Locations

We currently ship across India.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.

Delivery Time

Once dispatched, delivery typically takes 3–7 working days, depending on your location and courier service.

Delivery timelines may be affected by factors beyond our control such as weather conditions, courier delays, or regional restrictions.

Order Tracking

Tracking details will be shared via email or WhatsApp once the order is shipped.

Customers are advised to monitor tracking updates for timely delivery.

Incorrect Address

Please ensure that the shipping address and contact details are accurate at the time of placing the order.

Rachna Creations will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Delayed or Lost Shipments

In rare cases of delayed or lost shipments, we will coordinate with the courier partner to resolve the issue.

Refunds or replacements, if any, will be processed only after confirmation from the courier service.

Delivery Acceptance

Customers are requested to ensure someone is available to receive the parcel at the delivery address.

Rachna Creations is not responsible for delays caused due to repeated delivery attempts or unavailability of the recipient.

Contact Us

For any shipping-related queries, please reach out to us through our official communication channels.